Shipping policy

We understand that you can’t wait to receive your SJUMO order, so we strive to deliver it to your home as quickly and efficiently as possible. Below you will find our shipping policy, so you know exactly what to expect when you order from SJUMO.

Shipping time
All orders of in-stock products are processed and shipped within one working day, unless stated otherwise. Orders placed before 10:30 PM are shipped the same day, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with a track & trace code, allowing you to track your package at any time.

Shipping time for pre-orders
If a product is temporarily out of stock, this will be clearly indicated, including an estimate of when the product will be back in stock. You can still order this product to ensure you do not miss out. When the product is back in stock, it will be shipped to you immediately. We call this a pre-order.

For orders that include both ‘in-stock’ products and ‘pre-order’ products, the complete order will only be sent once all items are available. Splitting the order with already available products is not possible.

Shipping costs
We offer free shipping on al orders within the Netherlands and Belgium. For other EU countries, rates depend on the destination (€7,95 - €12,95).

Delivery time
The delivery time is 1-3 business days after your order has been shipped. Please note that delivery times may vary depending on the location and any unforeseen circumstances with the delivery service.

If you are not at home at the time of delivery, your package will be neatly delivered to a nearby pick-up point. In that case, you will receive a digital notification of where you can pick up the package. This location can also be viewed via the track & trace link. Don’t forget to bring your ID when picking up the package.

Destinations
We currently ship to the Netherlands, Belgium & other EU countries. We are actively working on expanding this, so keep an eye on our website for updates.

Shipping partners
We ship your order with PostNL.

Returns
Is your order delivered, but is it not what you expected? No worries, as long as the bedding is not unfolded and is still in the product bag, you have 14 days to return it. Click here for more information on returning your order.

Contact
Do you still have questions about your order or the shipping process after reading the above? Take a look at our FAQ or contact us via hello@sjumo.com. We are happy to help!